Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 3 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Vastra Luxe does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report this to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its end. This should be reported within 3 days of receipt of the product.
If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The customer service team will review your complaint and take appropriate action.
For complaints regarding products with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Vastra Luxe, it will take 5 days for the refund to be processed for you.
Refunds
We offer refunds/exchanges within the first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be eligible for a return, exchange, or refund of any kind.
To be eligible for a return or an exchange:
The purchased item should be unused and in the same condition as you received it.
The item must have its original packaging.
If the item was purchased on sale, it may not be eligible for a return/exchange.
Further, only defective or damaged items will be replaced (based on an exchange request) after a quality check at our end.
Certain categories of products/items may be exempted from returns or refunds. These categories will be identified at the time of purchase. For accepted return/exchange requests, once your returned product/item is received and inspected by us, you will be notified via email regarding the status of your request. If approved, your request will be processed according to our policies.
Shipping Policy
Orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 7 days from the date of the order/payment or as per the delivery date agreed upon at the time of order confirmation. Delivery timelines are subject to courier company/post office norms. Vastra Luxe shall not be liable for any delays in delivery by the courier company/postal authority.
Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery confirmations will be sent to your registered email ID. Please note, that shipping costs levied by the seller or Vastra Luxe, if any, are not refundable.