Who we are
This Privacy Policy describes how Vastra Luxe and its affiliates (collectively “Vastra Luxe, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to, personal data/information provided to us during sign-up/registering or using our Platform such as:
Name
Date of birth
Telephone/mobile number
Address
Email ID
Any such information shared as proof of identity or address
Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card information, payment instrument details, or biometric information (e.g., facial features or physiological information to enable certain features on the Platform). All of the above will be collected and processed in accordance with applicable law(s).
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information you provide on our Platform. This information is compiled and analyzed on an aggregated basis. Additionally, we will collect your information related to your transactions on the Platform and with third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
If you receive an email or call from a person/association claiming to be Vastra Luxe seeking personal data like debit/credit card PIN, net banking, or mobile banking passwords, we request you to never provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:
Assist sellers and business partners in handling and fulfilling orders
Enhance customer experience
Resolve disputes
Troubleshoot problems
Inform you about online and offline offers, products, services, and updates
Customize your experience
Detect and protect against error, fraud, and other criminal activity
Enforce our terms and conditions
Conduct marketing research, analysis, and surveys
Your access to these products/services may be affected if permission is not provided to us.
Sharing
We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, and third-party service providers, including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment providers opted by you. Such disclosures may be required to:
Provide you access to our services and products
Comply with legal obligations
Facilitate marketing and advertising activities
Prevent, detect, mitigate, and investigate fraudulent or illegal activities
We may disclose personal and sensitive data to government agencies or authorized law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. Additionally, we may disclose personal data to law enforcement offices, third-party rights owners, or others to:
Enforce our Terms of Use or Privacy Policy
Respond to claims that an advertisement, posting, or other content violates the rights of a third party
Protect the rights, property, or personal safety of our users or the general public
Security Precautions
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server. However, transmission of information over the internet is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their accounts.
Data Deletion and Retention
You have an option to delete your account by visiting your profile and settings on our Platform. This action will result in the loss of all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. In the event of any pending grievance, claims, pending shipments, or other services, we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data for no longer than required for the purpose it was collected or as required under any applicable law. However, we may retain data to prevent fraud, future abuse, or for other legitimate purposes. Anonymized data may be retained for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to others, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By providing your personal data over the Platform or any partner platforms, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and third parties) contacting you via SMS, instant messaging apps, calls, or emails for the purposes specified in this Privacy Policy.
You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. Such requests will be verified before being acted upon. Withdrawal of consent will not be retrospective and will be in accordance with applicable laws and this Privacy Policy.
Changes to this Privacy Policy
Please check this Privacy Policy periodically for updates. We may notify you of significant changes in the manner required under applicable laws.
Grievance Officer
Name: Geetha
Designation: Director
Address: Vastra Luxe, Mavelikkara, Alappuzha
Contact Us: vastraluxe@gmail.com
Time: Monday – Friday (9:00 AM – 6:00 PM)